The course covers an in depth look at ‘The client’s journey’ through the salon. From ‘meet, greet and body language skills’ to ‘dealing with difﬁcult situations and unhappy clients’ and ‘going the extra mile’ This course is designed to go further into the positive and genuine relationships you with your clients on a daily basis. There are 8 Modules in total that will educate and inspire you, the learning style has been designed to include all types of learners. There are video’s to watch, role play to act out putting you in ‘real life’ situations, in order that you can be best prepared to deal with all types of negative and stressfull situations should you come across them in your working day.
There are essay style assignments within the course structure for you to complete throughout the course, these assignments are proven to
- Increase your practical skills.
- Pick up new skills
- Develop critical and analytical thinking
Completing the assignments will ensure you start to use the structure of exceptional customer service, making what you do a habit rather than an act.
Please have a look at the section ‘Who should do this course’ to see how you will beneﬁt from learning these incredibly important skills.